Terms of Service

Effective Date: July 16, 2026

Welcome to Ascend Roofing (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, communications, and related offerings. By accessing our website or using our services, you agree to these Terms.

1. Company Information

Ascend Roofing provides residential and commercial roofing inspections, repairs, roof replacements, storm damage assessments, insurance claim support, gutter services, and related exterior improvement services throughout Texas.

2. Acceptance of Terms

By using our website, requesting an estimate, scheduling an inspection, signing a contract, or otherwise engaging our services, you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

3. Services

Our services may include:

  • Roof inspections
  • Roof repairs
  • Roof replacements
  • Storm damage evaluations
  • Insurance claim support
  • Gutter installation and repair
  • Exterior restoration services
  • Financing options through third-party providers (when available)

Service availability may vary by location.

4. Estimates

Any estimate or proposal provided is based on the information available at the time of inspection.

Actual pricing may change due to:

  • Hidden or unforeseen damage
  • Changes requested by the customer
  • Building code requirements
  • Material availability
  • Insurance scope revisions

Written contracts govern the final scope of work.

5. Insurance Claims

When requested, Ascend Roofing may assist customers throughout the insurance claim process by providing documentation, meeting with insurance adjusters, and explaining our scope of work.

We do not act as a public insurance adjuster, attorney, or insurance representative and do not make coverage determinations on behalf of any insurance company.

Coverage decisions remain solely with your insurance carrier.

6. Customer Responsibilities

Customers agree to:

  • Provide accurate information.
  • Maintain safe access to the property.
  • Secure pets and valuables.
  • Notify us of known hazards.
  • Make payments according to the signed agreement.
  • Obtain HOA approvals if required.

7. Payments

Payment terms are governed by your signed agreement.

Accepted payment methods may include:

  • Check
  • ACH
  • Credit card
  • Approved financing

Late balances may be subject to applicable fees or collection efforts as permitted by law.

8. Financing

Financing is offered through independent third-party financing companies.

Approval, loan terms, interest rates, and repayment obligations are determined solely by the financing provider.

Ascend Roofing does not guarantee financing approval.

9. Warranties

Manufacturer warranties are provided by the respective product manufacturers.

Workmanship warranties, if offered, will be described in your written contract.

Warranty coverage may be void if:

  • Unauthorized repairs are performed.
  • Damage results from natural disasters beyond warranty coverage.
  • Damage results from abuse, neglect, or improper maintenance.

10. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Introduce malware or malicious software.
  • Copy or reproduce website content without permission.
  • Interfere with website functionality.

11. Intellectual Property

All website content, including text, graphics, logos, photographs, videos, designs, and trademarks, is the property of Ascend Roofing or its licensors and is protected by applicable intellectual property laws.

No content may be reproduced without prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law, Ascend Roofing shall not be liable for indirect, incidental, consequential, special, or punitive damages arising out of your use of our website or services.

Our total liability shall not exceed the amount paid for the specific services giving rise to the claim.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Force Majeure

Ascend Roofing shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, labor shortages, supplier delays, government actions, or other events outside our control.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security, or privacy practices of those websites.

15. SMS Terms and Conditions

By providing your mobile phone number and opting in, you consent to receive text messages from Ascend Roofing.

These messages may include:

  • Appointment confirmations
  • Appointment reminders
  • Roof inspection scheduling
  • Project updates
  • Estimate follow-ups
  • Insurance claim communication
  • Financing information
  • Customer support
  • Promotional messages (where you have opted in)

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us using the information below.

Consent to receive SMS messages is not a condition of purchasing goods or services.

16. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

18. Changes to These Terms

We may update these Terms from time to time.

Changes become effective immediately upon posting to our website unless otherwise stated.

Continued use of our website or services constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions regarding these Terms, please contact us.

Ascend Roofing

Email: loganbecker@ascendroofing.net

Phone: 214-725-7577

Website: https://www.ascend-roofing.com

 

Schedule Your Free Roof Inspection
Takes 30 seconds. We’ll call you within the hour
No spam. No sales pressure. We’ll call to confirm your appointment.
Schedule Your Free Roof Estimate
Takes 30 seconds. We’ll call you within the hour
No spam. No sales pressure. We’ll call to confirm your appointment.